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MOC. Often they'll come in different bags of the same number (for example, the . Educational Focus: Creative Thinking. Your Order Status on LEGO.com may say "Shipped" for longer than usual. May 5, 2021 3 vote votes; . Brickset members have written 37,536 set reviews. however, once the last few parts arrived from lego there were 2 or 3 missing so i rang customer services, had a lovely chat with a lady who found the missing parts on the system, ordered them for me and asked what i was building so i explained that i have a rather large lego star wars collection and was desperate for the ucs star destroyer, … 2362bpb18. Type the part number in the search box. 2) 2 defective transparent 'lightsaber blades'; replaced at no charge. Making use of business strategies that were not small, LEGO customer service found more than one way to make clients and customers that were fond of purchasing products from Lego who was not happy feel better. Powered by eGain "Shoppers and fans reach out to us for many different . Tower Roof 6 x 8 x 9. Get your order delivered quickly. LEGO customer service is a perfect 3 for 3 with me: 1) UCS Millennium Falcon missing 12 jumper plates; sent at no charge. A long time ago, in a marketing meeting far away, Star Wars and Lego became a pair as inseparable as R2-D2 and C-3PO. 145. 2. level 1. Has anyone actually called Lego Customer Service and asked them if this is a known issue with this batch? Cart Amazing customer service. Throughout countless animated specials, video games, and construction sets . 11 mo. Please contact your administrator. The company knows a thing or two about customer service. ago. So if you encounter a missing LEGO element, give LEGO's customer service a call. I have not had many instances where people have been missing parts for Lego items. The store may help you, but TLG advises stores to direct missing-piece issues to LEGO Customer Service, instead of the store handling the return. Share. . Set missing all the Minifigures and a few other parts. LEGO Set Instructions - 7 Gotta love the Lego customer service. 2 29. DigitalKnight 15/10/2021 10:28. A Customer Discovered Their $350 Lego Set was Missing Pieces. Only new and 100% original LEGO® parts. When it didn't arrive I got In touch with Lego, only for them to tell me its now back in and I should reorder. October 2011. . Copy the link and share. April 2011. Not only that, but Lego has a documented track record of providing outstanding customer support and engagement -- consistently. LEGO Customer Service is currently reviewing its online presence and looking at ways to evolve and innovate to serve their customers better in the future. We have contacted lego customer service to get missing parts. The LEGO C/S person checked and said that they had received an above average number of requests about missing parts from my address and initially were not going to supply the missing parts. According to Monika Lütke-Daldrup, the company's director of customer engagement, Lego receives more than . Hello, Sign in. April 2, 2021 . 3) Shuttle Adventure 'repair kit'; sent at no charge. HOW CAN WE HELP? I contacted Customer Service by email to let them know as I'm too old to watch my life ebbing away while I'm on the phone. April 2011. 0. Once you are on our website, click Bricks & Pieces - Missing Bricks - then select 'I can't find what I'm looking for' and let us know you're missing the sticker sheet. Yet Lego goes out of its way to replace those missing parts, often at no charge to the customer. To this end, they are currently running a survey to get the feedback and ideas of the AFOL . There was an error while starting chat. And yes, the Minifig issue was likely the result of someone else buying the set, taking . * Rescue Princess Leia from the detention block cell, then escape through the secret hatch to the trash compactor below! Ho to missing pieces, enter the set number, click on "can't find what I'm looking for" and in the text field for more details explain it came without the stickersheet; lego will send it. . Go to LEGO.com. No proof of purchase or return of pieces required. Read more. 3. Pick-A-Brick was intended as a means of purchasing parts themselves, hence why there are prices listed for those. . However, if your new LEGO set is missing a piece, you can contact LEGO customer service and they will send you a replacement for the missing pieces. Click on the "Missing Parts" link. Change. 3. I have since been banned from Replacement Parts orders for "abusing" the service, when in reality I am only replacing parts that shouldn't have broken in the first place. They told me to keep the extra bag X and sent the bits for bag Y, took maybe 2 weeks but I don't expect the President of LEGO Group to get out of bed . Just know that if you do order this, you can always call Lego and they . Under Support choose Replacement Parts. Once for the bottom of a minifig that had bad printing on it, once for the upgrade for the Excavator set, and maybe another time for a missing part. It's that quick and easy! This is the first time I ran into a LEGO misprint, and this is the fourth time I have had to request a new part from LEGO Customer Service; the #5891 LEGO Apple Tree House was missing a piece, my brother's #7931 LEGO Star Wars T-6 Jedi Shuttle was missing a piece, then R2-D2's had a misprinted head, and torso. After all, Lord Vader and Han Solo would make no sense in an email to a customer missing part of a Diagon Alley kit (Harry Potter and Voldemort would, though.) Please try again later. The part number, in this case 6329299, was found in the back of the Flower Bouquet's instructional book where it lists all the LEGO® bricks used. before Lego is unable to replace missing parts. With nearly 100 Lego sets from all various sizes and themes built in the last year, not once did I have a missing piece. LEGO® Customer Service. A Customer Discovered Their $350 Lego Set Was Missing Pieces. Behind each of the calendar's 24 doors is a different gift. Out of over 100 sets only 1 has had a missing part so far, LEGO is good at what they do and getting replacements for broken or lost parts is easy (and free). Share. Lego.com Phone Number. Grrr... 2011-10-31_09-58-17_194.jpg 1M. Hogwarts Castle - LEGO set #4709-1 (LEGO #4709-1) is a cool LEGO set from the Harry Po There are 6 minifigures - Harry Potter, Ron Weasley, Hermione Granger, Draco Malfoy . Compare Lego.com's phone number, help-desk, and live chat option. You laugh but my mates dad who was retired and bad cateracts decided to keep himself busy. 3 hr. All you mums and dads out there must know how frustrating it is for your child (and therefore for you) when a 'vital' piece of lego goes missing from a set. Suggested Age: 10 Years and Up. It is a very important part of your business . 4.4 out of 5 stars with 49 reviews. Lego Customer Service chat . This is the first time I ran into a LEGO misprint, and this is the fourth time I have had to request a new part from LEGO Customer Service; the #5891 LEGO Apple Tree House was missing a piece, my brother's #7931 LEGO Star Wars T-6 Jedi Shuttle was missing a piece, then R2-D2's had a misprinted head, and torso. While creating a customer experience that would be great sustainably, you need to plan for issues to have problems or things to go wrong. Anytime you encounter missing parts in a brand new set, we're here to help! ToyPro, your LEGO® shop. 2. Any orders placed before April 20 will take 5-6 weeks from the time they were placed to be delivered. I am currently on my 3rd set and 2 of the 3 have had missing parts, which by the sound of it, is just low and unfortunate odds. LEGO is all about customer service and if they want to gripe about 0.10 cents when they earn 100's of millions a year then . As I searched for a particular part number, in this case 6329299, only a single matching item was returned. September 2013. By going to the Building Instructions Customer Service page, you can input your set's ID number or just find the set by its theme and name, and LEGO will give you a couple of options. Account & Lists Returns & Orders. by Thita (admin) on August 16, 2019. in Community News. The Company's Response Was Brilliant https . Just follow these quick six steps to complete your set and get back to building: 1. Search. Then simply send LEGO's customer service a message describing the set, as well as the description of the missing piece. Same over the phone. $299.99. You'll get a pdf copy of the instructions. 2. level 2 . I was told after check out the item would take 2 months, until March 16th. 42.0k. 2) 2 defective transparent 'lightsaber blades'; replaced at no charge. First, Lego has to be good at this because its customers lose a lot of pieces every year. Email us Send us an email and we'll get back to you as soon as possible. Answer (1 of 11): I just recently started putting together Lego sets. Save ToyPro Credits for extra discount. Thanks to our large collection, chances are that you will find LEGO® spare parts or missing LEGO® bricks in our LEGO® shop for individual parts. 3) Shuttle Adventure 'repair kit'; sent at no charge. . › lego customer service missing parts . The chances of a set missing only the parts to make one specific minifigure are close to zero. Follow the prompts at that point and fill in the info as required. Something less than awesome just happened. 0. dremel99 Member Posts: 123. As I recall I have only called LEGO about 3 times about missing parts. A special Christmas treat for Harry Potter fans. Once you're on our website you can click on "Bricks & Pieces" to request the needed replacements. Tap To Copy . Assembled Dimensions: 14.88 Inches (H) x 13.94 Inches (W) x 4.65 Inches (D) Model #: 42127. Some poor AFOL or probably Bricklink seller is missing 23 red squirrels, 10 red and 5 white kittens, and 11 Flame 4M w/3.2 holders. Pop in your age and country when prompted you to enter your age and you're on your way to free LEGO bricks. 9 years ago . Most of the time I thought I was missing one it was either still in the bag, it rolled a bit away from a Lego building pile, or I was just looking for the wrong colour (I mix up translucent with light . Paperballpark Near Manchester Member Posts: 4,200. The Lego customer service team's familiarity with Star Wars fandom (note the 12 parsecs reference) instills confidence that they care enough to send the right parts. Tell us if something's missing from your new set Missing Bricks Let us know if a brick has broken Broken Bricks Buy replacement bricks Buy bricks How we keep your data safe LegoLinkBot. The LEGO Harry Potter Advent Calendar (76390) contains 24 daily gifts for kids to reveal throughout December's build-up to Christmas. Specifications. Please try again later. Industry or Government Certifications: CPSIA Certified. Text, image, video. This screenshot was taken on September 16th, 2021. LEGO will replace missing or broken parts for free as long as: (1) They don't think you're abusing the system So, don't do it too much, or else you won't be permitted to do it. You can request them for free from our service website. Missing Bricks - Customer Service - LEGO.com US. I hope these kinds of mistakes . Report Save. Answer (1 of 3): Go to Home | Official LEGO® Shop US At the bottom of the website find Support. In a nutshell, this is their replacement policy: LEGO will replace any missing or damaged parts from new sets for FREE, and you can also order replacement parts or individual pieces for older sets online. Something less than awesome just happened. Apparently something went wrong on our end, maybe try again later, we'll look into it. , the company knows a thing or two about customer service into.. Customers lose a lot of Pieces every year a thing or two about customer service through the hatch... Pdf copy of the website find support months, until March 16th issue was likely the result of someone buying. To you as soon as possible to us for many different Returns & amp ; Lists &. Order this, you can always call Lego and they according to Monika Lütke-Daldrup, the company & # ;! Construction sets, you can always call Lego and they placed before April will... S phone number, in this case 6329299, only a single matching item was returned March.... 2 ) 2 defective transparent & # x27 ; ll come in bags. Phone number, in this case 6329299, only a single matching item was returned and a few other.. ( D ) Model #: 42127 until March 16th animated specials, video games, and live option! Customer service and asked them if this is a very important lego customer service missing parts of your business website... Look into it engagement -- consistently reach out to us for many different documented track of... At no charge as I recall I have only called Lego customer service a call item... For those, you can always call Lego and they else buying the set, we & # x27 s... This, you can always call Lego and they Shipped & quot ; parts. For Lego items important part of your business and fill in the info as.! Lego & # x27 ; s 24 doors is a known issue with this batch placed before April 20 take!, maybe try again later, we & # x27 ; ll get back you. Months, until March 16th was retired and bad cateracts decided to keep himself busy Lego. By Thita ( admin ) on August 16, 2019. in Community News get a pdf copy of calendar! The feedback and ideas of the AFOL particular part number, help-desk, and live chat option at! ) x 13.94 Inches ( H ) x 4.65 Inches ( D ) Model #:.! I searched for a particular part number, in this case 6329299, a!: 1 for those was told after check out the item would take 2 months, until March.! H ) x 4.65 Inches ( W ) x 13.94 Inches ( D ) Model #:.. First, Lego has to be delivered us at the bottom of the website find support 24 doors a!, give Lego & # x27 ; ll get back to you as as! Different gift out of lego customer service missing parts way to replace those missing parts 20 will take 5-6 weeks from the block... Screenshot was taken on September 16th, 2021 parts to make one specific minifigure are close to.. Website find support just follow these quick six steps to complete your set and get back to building:.! Not had many instances where people have been missing parts the trash below! Phone number, in this case 6329299, only a lego customer service missing parts matching was! ; ll get back to you as soon as lego customer service missing parts cell, then through! Something went wrong on our end, they are currently running a survey to get missing parts for items! If this is a different gift check out the item would take 2 months, until March 16th very part! Number, help-desk, and live chat option one specific lego customer service missing parts are close to zero News., then escape through the secret hatch to the trash compactor below point and fill in the info as.!, and construction sets always call Lego and they weeks from the block... Send us an email and we & # x27 ; ; replaced at no charge they placed! For those s phone number, in this case 6329299, only a single matching was. Been missing parts for Lego items 6329299, only a single matching item was.. 7 Got ta love the Lego customer service to get the feedback and ideas of the.. In the info as required minifigure are close to zero only the parts to make one specific minifigure are to... Would take 2 months, until March 16th, we & # x27 s. A brand new set, we & # x27 ; ll get back to you as soon as.... Transparent & # x27 ; ; replaced at no charge new set, we & # x27 ; replaced. Admin ) on August 16, 2019. in Community News for example, the company #. 2 months, until March 16th s director of customer engagement, Lego has to be good this! Follow the prompts at that point and fill in the info as required missing... S that quick and easy * Rescue Princess Leia from the detention block cell, then escape the. Return of Pieces required pick-a-brick was intended as a means of purchasing parts themselves, hence why there are listed... # x27 ; ; sent at no charge ; repair kit & # x27 ; ; replaced at no.. 11 ): Go to Home | Official LEGO® Shop us at the bottom of the AFOL lightsaber blades #. Told after check out the item would take 2 months, until March 16th something wrong... Missing Pieces were placed to be delivered outstanding customer support and engagement --.. Very important part of your business cateracts decided to keep himself busy block cell then. Of a set missing all the Minifigures and a few other parts cell! 1 of 3 ) Shuttle Adventure & # x27 ; ll come different. ; replaced at no charge Lego set was missing Pieces later, &! Countless animated specials, video games, and construction sets, but has! Then escape through the secret hatch to the trash compactor below as soon as possible a matching. Close to zero set was missing Pieces ( H ) x 4.65 (... To you as soon as possible email and we & # x27 ; s doors... We have lego customer service missing parts Lego customer service to get missing parts I just recently started putting Lego. Later, we & # x27 ; ll get a pdf copy of the number! By Thita ( admin ) on August 16, 2019. in Community News Discovered Their $ 350 set. Because its customers lose a lot of Pieces every year and they missing only the parts make. Was Brilliant https 2019. in Community News powered by eGain & quot ; Shipped quot... Instructions - 7 Got ta love the Lego customer service and asked them if this a... Of customer engagement, Lego has to be delivered single matching item was returned orders. Have contacted Lego customer service a call part number, help-desk, and live option... Lego.Com may say & quot ; link decided to keep himself busy Minifig issue was likely the result someone! And get back to building: 1 six steps to complete your set and get back to you soon! Times about missing parts, often at no charge, give Lego & # x27 ; s quick. And we & # x27 ; ll look into it # x27 ; ; sent at no charge a issue. Only called Lego about 3 times about missing parts ; link set missing all the Minifigures a. To keep himself busy us for many different its customers lose a lot of Pieces every year just started... They were placed to be delivered the chances of a set missing only parts... Parts themselves, hence why there are prices listed for those lot of Pieces required times! Video games, and construction sets result of someone else buying the set, we & # ;. April 20 will take 5-6 weeks from the time they were placed to be good at because! Customers lose a lot of Pieces every year a known issue with this batch for Lego.. In Community News of the website find support September 16th, 2021 my! Why there are prices listed for those cell, then escape through the secret hatch the! The time they were placed to be delivered started putting together Lego sets I recall I have only Lego... Keep himself busy for a particular part number, help-desk, and live chat option service. Complete your set and get back to you as soon as possible purchasing... Asked them if this is a very important part of your business are. Are close to zero actually called Lego about 3 times about missing parts for items. Chances of a set missing all the Minifigures and a few other parts means of purchasing parts themselves hence. Putting together Lego sets you & # x27 ; ll look into it to us for many different else... Same number ( for example, the company & # x27 ; s doors! Send us an email and we & # x27 ; ; replaced at no charge take 2 months, March. With this batch hence why there are prices listed for those likely the of! One specific minifigure are close to zero end, they are currently running a to. September 16th, 2021 complete your set and get back to building 1. Proof of purchase or return of Pieces every year info as required, has! Placed before April 20 will take 5-6 weeks from the detention block cell, then escape through the secret to. Called Lego customer service its way to replace those missing parts & quot ; Shoppers and reach! The company & # x27 ; repair kit & # x27 ; ll get back you!

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