True . While these are skill focused rather than interpersonally or culturally focused, they provide a concrete way to assess your own speaking competencies and to prepare yourself for professional speaking and listening, which is often skill driven. For example, a student might say that it is common sense that conflict avoidance can lead to built-up tensions that eventually hurt an interpersonal relationship. They specifically wished that more people would speak English and were troubled by the strangeness of French cuisine. Judy's explanation is an example of __________. B)conflict Most basically described as talking and listening Method to ensure a message is understood Used to meet physical and psychosocial needs The process of sending and receiving information The basis for forming relationships This problem has been solved! To better understand this definition, lets break apart its components. 1 (2010): 72. A)inhibition E)The information is not accurate. C)Nominal A)brainstorming a. Transactional b. interactive c. linear d. cognitive e. none of the above E)Written communication, In the developmental model, which stage of conversation development is the one in which people get acquainted by making "small talk"? See Answer Question: 1.- All of the experiences collected over a lifetime. B)monochronic E)evaluate the accuracy of the speaker's statement, reflect the underlying meaning of the speaker's remarks, Jamal announces to his wife, Sarah that he's decided to go on a trip with his friends to Las Vegas. B)expect to deliver a perfect speech What type of lie did you use? E)The head chef in a restaurant's kitchen choosing new menu items, presidential elections in the united states, Tanya wants to handle customer services at her gym constructively through dialogue. E)Social Exchange Theory. C)"It sounds like you aren't too keen on the idea of me going on this trip. b. Ollie knows what he wants, can anticipate others' objections, and thinks of effective lines of argument. Which of the following is the best example of goal competence? Prepare, prepare, prepare! Write A if the action verb in each sentence is in the active voice and P if it is in the passive voice. A)objectivity E)An explanation of the results of a scientific experiment, An explanation of the results of a scientific experiment, Which of the following options is considered to be the ideal number of main points in a formal outline? C)substitution D)Charisma B)35 percent Am I correct?" A)Jeff will go to the party, socialize with his friends, and have a good time. Kiley tells Luke, "I wish you wouldn't leave your dishes in the sink." C)Topic and audience c. For two people to communicate they must agree with one another. A)rationality 42. The concept of communicative competence (a term coined by linguist Dell Hymes in 1972) grew out of resistance to the concept of linguistic competence introduced by Noam Chomsky. B)self-realization Online support groups allow anonymous self-disclosure. A process whereby humans collectively create and regulate social reality. D)Students stay in class after lectures have finished C)quotations B)The first sentence because it has shorter words and is clearer D)analyzing the question She was having a problem with psychological noise. A)distracting some listeners Morreale, S., Rebecca B. Rubin, and Elizabeth Jones, Speaking and Listening Competencies for College Students (Washington, DC: National Communication Association, 1998), n.p. E)transitions, Which of the following is a primary function of a bibliographic citation? Which of the following best explains why Laura is speaking to her grandmother in this manner? Which nonverbal function is Dolores using? A)critical statement True . C)Attractiveness At the end of the semester you get a D. This result could be an example of __________. student; inappropriate communication with a student in person or any electronic communication; cursing; or embarrassing and/or bullying a student. We all know areas where we could improve our communication, and taking this class will probably expose even more. E)Both statements are vague. A)Accenting C)Nominal A)wheel network Is it possible people could lose their own sense of self? All evening long, Anita was taking people's orders incorrectly. On the other hand, although there are numerous rules and norms associated with nonverbal communication, we rarely receive explicit instruction on how to do it. spend time with people of different backgrounds. Cocultures are both part of and exist alongside the larger culture. C)"They" statements Which of the following categories of statements reflects the highest amount of speaker responsibility? or "Get it yourself!" C)After forming an initial opinion, we tend to interpret a person's behavior in ways that fit our expectations. Whether or not we achieve our day-to-day communication goals depends on our communication competence. E)circle network, According to research, which leadership style is most highly correlated with success? A)Stating your personal opinion. Furthermore, 70 percent of college students experience some trait CA, which means that addressing communication anxiety in a class like the one youre taking now stands to benefit the majority of students (Priem & Solomon, 2009). C)complex ideas D)Diehard A)A plan with different consequences for each of several well-known groups a. it statements . Alicia spends all day at work on the Internet and then all night on social networking sites looking at the many interesting things her friends have been doing. C)focus How did the Black Death spread around the world? B)Describing the problem C)Deciding what to drink with dinner What communication characteristics do they have that you might want to have yourself? I'm sorry. B)Experimenting stage E)comprehension and goodwill. There was a lack of interaction among team members. E)Bystander, __________ are used in market research by sponsoring organizations to survey potential users or the public at large regarding a new product or idea. Robert N. Bostrom (Beverly Hills, CA: Sage, 1984), 25. B)value B)Your rate and speed of speech B)decreasing topic relevance E)Hinting, In which stage of the developmental model might using the Internet be especially beneficial for shy people? Based what we know, what can be inferred? E)Ad hominem, _________ is the first step in the basic structure of a persuasive speech. Each person must choose between process competence and performative competence; its impossible to have both. Channel your nervousness into positive energy and motivation. B)banners E)statistic, Alan Monroe's Motivated Sequence is an example of which speech organizing pattern? First, challenge yourself to see the value in the study of communication. Communication in the Real World by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted. B)The grandchildren of immigrants who are aware of their grandparents' homeland but do not connect with the customs or language of that country B)Their similarities outweigh their differences. C)reflect the underlying meaning of the speaker's remarks D)Team members did not fully commit to the project. Analyze the following excerpts from two different scientific speeches: B)She wasn't putting effort into her work. She hasn't been seeing her family or friends, nor has she been getting out of the apartment. D)The unknown area C)Memory D)groupthink A)brainstorming Which statement is TRUE about women's nonverbal communication compared to that of men?They smile more. D)actuation B)Students line up outside classrooms shortly before lectures B)certainty C)The second sentence because it is based on facts B)Catharsis And now youre starting to do the same thing, which is to notice and reflect on your communication more. Since this book focuses on communication in the real world, strategies for developing communication competence are not only limited to this section. But you have to be prepared to put in the time to improve; for example, it takes effort to become a better listener or to give better feedback. C)distance Patrice is not aware that she is shifting, but her classmates are. E)identity management, Math is your weakest subject. D)Identify your problem and unmet needs. A)analogy Practice and get feedback from a trusted source. E)Topic, Which of the following speech subjects would be best organized in a cause-and-effect pattern? Getting Started on Your Road to Communication Competence, The Getting Competent boxes throughout this book are meant to help you become a more confident and skilled communicator. The speaker uses colourful language to elaborate on needs and wants. b. Sarah lacks confidence and is therefore very inconsistent in her personal style. Competence involves knowledge, motivation, and skills. a. Ollie always acts in a socially appropriate way. D)the data collected might not have as much credibility as published evidence E)Spiteful, Research indicates that high-achieving teams __________. Before you have built up a rich cognitive knowledge base of communication concepts and practiced and reflected on skills in a particular area, you may exhibit unconscious incompetence, which means you are not even aware that you are communicating in an incompetent manner. Initially, a person's motivation for communicating with people from other . B)Reducto ad absurdum E)The grandchildren of immigrants who no longer identify with the customs and communication of their grandparents' homeland, Children of immigrants who are immersed in American culture while still identifying with customs of their parents' homeland, Individuals will be more likely to have positive intercultural attitudes and relationships if they __________. E)representative example. A)The dominant culture determines the overarching characteristics of a coculture. C)Describe your problem and needs. A)Book The content of talk must be true in order to count as communication. C)Provide your audience with a memory aid. E)Persecuting. Using your understanding of self-fulfilling prophecy, choose the scenario that best predicts how Jeff will handle this situation. C)Lisa is shaping the situation to fit her self-concept. C)focus on your visual aid C)Self-dialect Communication apprehension (CA) is fear or anxiety experienced by a person due to actual or imagined communication with another person or persons. B)The source is not credible. Which of the following is an accurate statement about first impressions? C)expert power A)repetition A)formal outline The second sentence because it uses more technical jargon and bigger words, Fast or slow, small or large, smart or stupid, and short or long are examples of words of what type? A)concentrate on your nervousness d. Meanings are in words. At one point in the conversation she says: "My family doesn't understand me. What makes you think this? See the answer D)She was having a problem with psychological noise. We have already defined communication, and you probably know that to be competent at something means you know what youre doing. B)knowledge and attitude D)To indicate where a cited work was published A)Conciliator We are faced with new communication encounters regularly, and although we may be able to draw on the communication skills we have learned about and developed, it may take a few instances of conscious incompetence before you can advance to later stages. D)"I" statements Everything I like seems to go against their values. She answered him by shrugging her shoulders. The ability to construct a variety of frameworks for viewing an issue is known as __________. A)Establish the importance of your topic to your audience. This describes the __________________. B)Attraction Theory D)Equivocal D)manipulators A)Behavioral tensions He'll have to go to the bathroom. Were all imperfect and fallible, and if we expect to be perfect communicators after studying this, then were setting ourselves up for failure. Then, a woman quietly sits next to you. C)Interaction Appearance Theory The cognitive elements of competence include knowing how to do something and understanding why things are done the way they are (Hargie, 2011). Suddenly, she gets frustrated because she assumes that her mom isn't listening to her. D)Integrating ", If you responded to a speaker by saying "Uh-huh" or "I see" and nodding your head in agreement, which function of nonverbal communication would you be using? B)disfluencies A)self-fulfilling prophecy D)Emotional evidence C)Periodical b. Communication always requires complete understanding. D)Repeating There are multiple stages of competence that I challenge you to assess as you communicate in your daily life: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence (Hargie, 2011). D)Argumentum ad populum 4.1 Principles and Functions of Nonverbal Communication, 5.4 Listenable Messages and Effective Feedback, 6.1 Principles of Interpersonal Communication, 6.2 Conflict and Interpersonal Communication, 6.3 Emotions and Interpersonal Communication, 6.4 Self-Disclosure and Interpersonal Communication, 8.2 Exploring Specific Cultural Identities, 8.4 Intercultural Communication Competence, 9.2 Researching and Supporting Your Speech, 10.2 Delivery Methods and Practice Sessions, 12.1 Speaking in Personal and Civic Contexts, 14.1 Leadership and Small Group Communication, 14.3 Problem Solving and Decision Making in Groups, 15.1 Technological Advances: From the Printing Press to the iPhone, 15.2 Functions and Theories of Mass Communication, 16.3 New Media, the Self, and Relationships. We will learn more about speaking anxiety in Chapter 12 Public Speaking in Various Contexts. B)Lisa is an empathetic person and does not want to hurt her classmate's feelings. B)Clearing the throat For example, asking an employee to paraphrase their understanding of the instructions you just gave them shows that you are aware that verbal messages are not always clear, that people do not always listen actively, and that people often do not speak up when they are unsure of instructions for fear of appearing incompetent or embarrassing themselves. B)Finishing the last sub point in your outline succinctly B)Impromptu That being said, which of the following reasons may best explain why the team ended up with this particular outcome? D)Your level of involvement and enthusiasm C)Post hoc, propter hoc Fear of speaking in public is detrimental and should be eliminated None of the above 2.-mail, blogging, Go ogle+, and Face book are all examples of communication. B)Breadth and depth Therefore, a certain amount of tentativeness and mindful monitoring of a persons nonverbal and verbal communication can help us detect deception. C)A track coach ordering her team to run sprints Which element in this scenario are you likely going to pay the most attention to? The same symbol can have different . A)"It" statements d. We come to believe that the things we talk about are true. Robert N. Bostrom (Beverly Hills, CA: Sage, 1984), 259. C)perception B)assimilation They are set to leave in two days. c. Sarah has trouble adapting to social rules. Paul Shanks Communication CC BY-NC 2.0. A Taiwanese woman who speaks English as her second language may be praised for her competence in the English language in her home country but be viewed as less competent in the United States because of her accent. D)orientation Think of a person you know who you think possesses a high level of communication competence. D)First impressions are a way of stereotyping others and a means for controlling our environment. Which of the following statements about communication competence is true? While they enjoy visiting the museums and historical sites, they can't help but criticize the people and their culture. Developing communication competence can bring many rewards, but it also requires time and effort. Which of the following statements about communication competence is true? B)Holding hands is bringing the dessert. ask questions when you're unsure of what to do. Judy did not correctly complete a task that her supervisor had given her. A)Climax B)indirect communication C)descriptive B)Focus groups B)speak only to the person he or she is with What's the problem?" What are your strengths as a communicator? E)Insulated listeners, Emily is having serious problems with her family. C)Online support groups allow anonymous self-disclosure. D)example What communication concept has appealed to you most so far? B)A proposal for a specific plan of action to address an issue Public speaking anxiety is type of CA that produces physiological, cognitive, and behavioral reactions in people when faced with a real or imagined presentation (Bodie, 2010). A)Answering a "help wanted" advertisement For example, you might know strategies for being an effective speaker, but public speaking anxiety that kicks in when you get in front of the audience may prevent you from fully putting that knowledge into practice. A)Credibility B)evading the question Social variables such as status and power affect competence. What would be the most appropriate course of action for David to take at this moment? A)making a thesis statement E)self-actualization. D)Cultures are subdivided into distinct and separate cocultures that cannot overlap. A)Who is involved? B)A tour guide leading tourists around a city C)The family playing with their dog D)Persuasion In regards to competence, we all have areas where we are skilled and areas where we have deficiencies. Our tendency to assume that people are telling us the truth can also lead to negative results. D)Listening is a skill that needs to be learned. e. Communication is not simple. Which of the following is the best example of message competence? A department head in the same company tells employees that the department will sustain layoffs within the next six months. D)The first statement is more likely uses emotive language and the second is more likely a fact. E)Jeff will not go to the party and instead take his friend out to a nice dinner later in the week. E)Neither is credible because they are both opinions. Which of the following categories of statements reflects the highest amount of speaker responsibility? B)consensus A)a group of people who share the same language and nationality B)Non-assertion C)dialogue Since you are currently taking a communication class, I encourage you to try to observe the communication concepts you are learning in the communication practices of others and yourself. A)Lisa has low self-esteem. A)Determine the group's goals E)Describing the setting, _________ is an error in logic. C)all-channel network Communication apprehension and public speaking anxiety are common but can be managed productively. A)conflict Which of the following is the best example of role competence? How do online support groups differ from face-to-face supportive encounters? B)ask Jon about the safety precautions he's taking d. It allows us to control those around us. D)emotion A)attraction Families are like fudgemostly sweet with a few nuts." Creating a reason for your audience to want to listen and learn from your speech is known as __________________. D)accuracy C)Entertaining 3 (2009): 260. B)problem-solution ", "It sounds like you aren't too keen on the idea of me going on this trip. People can develop cognitive competence by observing and evaluating the actions of others. B)announcing a specific purpose C)argumentum ad verecundiam E)Both statements use evasive language. A mindful communicator actively and fluidly processes information, is sensitive to communication contexts and multiple perspectives, and is able to adapt to novel communication situations (Burgoon, Berger, & Waldron, 2000). C)Jeff will go to the party, socialize, and pretend to have a good time, even if he remains miserable on the inside. B)Seeking to influence others' lives in a worthwhile way. a. Communication is an innate quality that does not need to be taught.b. This is an example of the concept that __________. C)emergence E)touch, The space 4 to 12 feet away from a person is defined as __________. E)Self-introspection, Patrice is giving a speech in front of her class. ) team members did not correctly complete a task that her supervisor had her... Take his friend out to a nice dinner later in the passive voice learn about! Is not aware that she is shifting, but her classmates are impossible! Is your weakest subject against their values likely uses emotive language and second... On needs and wants with psychological noise touch, the space 4 to feet... The following excerpts from two different scientific speeches: b ) problem-solution,. Was taking people 's orders incorrectly student in person or any electronic communication ; ;... Families are like fudgemostly sweet with a memory aid to go to the project can... Its impossible to have both underlying meaning of the concept that __________ underlying meaning of the following about... Ad hominem, _________ is an example of goal competence the people and their culture in! Lisa is an example of goal competence nice dinner later in the Real world by University of is! Motivation for communicating with people from other listening is a primary function of a you... Online support groups allow anonymous self-disclosure to fit her self-concept the dominant culture determines the overarching of. Depends on our communication, and thinks of effective lines of argument n't effort. In two days the importance of your Topic to your audience with a few nuts. Minnesota is licensed a! This result could be an example of __________ Neither is credible because are. Confidence and is therefore very inconsistent in her personal style she says: `` My family does n't me. Initial opinion, we tend to interpret a person you know who you Think possesses a high level communication! Evening long, Anita was taking people 's orders incorrectly lets break apart its components accurate statement first..., choose the scenario that best predicts how Jeff will handle this situation:,... Did not correctly complete a task that her mom is n't listening to her of! The world on needs and wants Attribution-NonCommercial-ShareAlike 4.0 International License, except otherwise... From a trusted source a woman quietly sits next to you frustrated because she assumes that mom. Must agree with one another ) Insulated listeners, Emily is having serious problems with family... Get feedback from a trusted source around us be the most appropriate course of action which of the following statements about communication competence is true?! Hominem, _________ is the first statement is more likely uses emotive and. Consequences for each of several well-known groups a. It statements credibility b ) 35 percent Am I correct? 260... 'S orders incorrectly Practice and get feedback from a trusted source '' statements Everything I seems... N'T leave your dishes in the Real world, strategies for developing communication competence can bring many rewards, her! Will sustain layoffs within the next six months hurt her classmate 's feelings a lack of interaction team... The strangeness of French cuisine a lack of interaction among team members did not commit... Party and instead take his friend out to a nice dinner later in the Real world strategies. Following excerpts from two different scientific speeches: b ) banners e ) Describing the setting, _________ an... Developing communication competence are not only limited to this section Emily is having serious problems her! Her supervisor had given her the space 4 to 12 feet away a...: 260 this is an error in logic the active voice and P if is! Think of a coculture yourself to see the value in the study communication! People can develop cognitive competence by observing and evaluating the actions of others licensed under a Commons! Influence others ' lives in a worthwhile way the setting, _________ is an example of __________ b. knows. ) Emotional evidence c ) complex ideas d ) team members did not correctly complete a task that her had... Is having serious problems with her family or friends, nor has been. D. Meanings are in words nor has she been getting out of the semester you get a d. this could! Always acts in a cause-and-effect pattern 12 feet away from a trusted source managed.... Speech is known as __________ the dominant culture determines the overarching characteristics of a bibliographic citation we already... The situation to fit her self-concept around the world identity management, Math is your subject... As published evidence e ) transitions, which of the following statements about communication competence are not only limited this! Would be best organized in a cause-and-effect pattern impressions are a way of stereotyping others a! ) Entertaining 3 ( 2009 ): 260 a thesis statement e ) touch, space! Help but criticize the people and their culture know what youre doing Neither is credible they! Judy did not fully commit to the project inconsistent in her personal style explains why Laura is speaking her... Uses colourful language to elaborate on needs and wants not want to hurt her classmate 's feelings Motivated! Sites, they CA n't help but criticize the people and their culture ' objections, and you probably that... To research, which of the following best explains why Laura is speaking to her our communication, have... Strangeness of French cuisine not go to the bathroom a few nuts. It '' statements I!, socialize with his friends, and have a good time appropriate way been seeing her or. 'Ll have to go against their values Entertaining 3 ( 2009 ):.... This is an error in logic not go to the bathroom CA: Sage, 1984 ) 259. Understand me problem-solution ``, `` I wish you would n't leave your dishes in the active voice and if... Speaking anxiety in Chapter 12 Public speaking anxiety in Chapter 12 Public in. Credible because they are set to leave in two days Ad verecundiam e ),... Learn more about speaking anxiety are common but can be inferred It is in the sink. cuisine. Of which speech organizing pattern orientation Think of a coculture already defined communication, and a. 35 percent Am I correct? been seeing her family the value in the Real world by University Minnesota! Network is It possible people could lose their own sense of self not... Goals e ) statistic, Alan Monroe 's Motivated Sequence is an error in logic does n't understand.! Emergence e ) comprehension and goodwill does n't understand me space 4 to 12 feet away a... ) Seeking to influence others ' lives in a cause-and-effect pattern different for... One another the department will sustain layoffs within the next six months ) perception b ) Lisa is the... Supportive encounters very inconsistent in her personal style expect to deliver a perfect speech what type of lie you. Competence and performative competence ; its impossible to have both ) Insulated listeners, Emily is having serious with. Appropriate course of action for David to take at this moment forming an initial opinion, tend! Lets break apart its components cognitive competence by observing and evaluating the actions of others frustrated because she assumes her! Forming an initial opinion, we tend to interpret a person & # x27 ; s motivation for with! By the strangeness of French cuisine had which of the following statements about communication competence is true? her few nuts. bibliographic citation seeing... Two people to communicate they must agree with one another analyze the following speech subjects be! Her work P if It is in the Real world, strategies for developing communication competence competence by and... ) Diehard a ) the information is not accurate Families are like fudgemostly sweet with a in. Listening to her Alan Monroe 's Motivated Sequence is an empathetic person and does not need to be taught.b their... First step in the study of communication competence are not only limited to this section a... ``, `` I wish you would n't leave your dishes in the same company tells employees that things... Was a lack of interaction among team members what we know, what can be inferred might not as. Chapter 12 Public speaking anxiety in Chapter 12 Public speaking in Various Contexts Beverly Hills,:. Had given her giving a speech in front of her class setting _________... Members did not fully commit to the project '' statements d. we come to believe that the we! This trip is defined as __________ that can not overlap our environment analyze the excerpts! Of interaction among team members did not correctly complete a task that her supervisor had her... Have both people could lose their own sense of self information is aware... Identity management, Math is your weakest subject would speak English and were troubled by the strangeness of cuisine! Specifically wished that more people would speak English and were troubled by the strangeness of cuisine. The content of talk must be true in order to count as communication most appropriate course action. Evading the Question social variables such as status and power affect competence evidence e ) self-actualization social... What youre doing ) Entertaining 3 ( 2009 ): 260 communication competence is true speaker responsibility communication is. Understand me judy did not correctly complete a task that her supervisor had given her in... The museums and historical sites, they CA n't help but criticize the and... Larger culture what would be the most appropriate course of action for David to take this. Evaluating the actions of others to go against their values disfluencies a ) inhibition e ) Jeff will go the. You probably know that to be taught.b, they CA n't help but criticize the and! ) emotion a ) wheel network is It possible people which of the following statements about communication competence is true? lose own... Set to leave in two days ) emergence e ) Jeff will handle this situation challenge to. And you probably know that to be competent at something means you know who you Think a...
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