The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. Back zip; back tie Polyester; poly-spandex lining Professionally clean Imported New without tag Very good . Ordered the bigger size cause it's the ONE Needle and thread dress (amazing) but i wanted to know I wasn't going to be messed about again. BHLDN IS the WORST.. What I love and appreciate the most is their customer service! They have such a cute dressing area for the bridal wear. BHLDN's customer service has been so disappointing that I will not be returning in the future, although Anthropologie used to be one of my favorite stores. They really do not care about you and are very good at making you feel that way. DECEPTIVE wording. Anyway, posting here so others know to be a little wary when ordering something thats back ordered at bhldn. Contact information is as follows: Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. You just need to follow these tips. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. I was charged a $75 restocking fee and after multiple chats with the very rude and unapologetic customer service team, the only explanation I received was that I returned the dress dirty and that it must have been in egregious condition or else their return processing team wouldnt have flagged it. Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. I complained about an employee and their racism. Customer Experience<br><br> Influence: acts as a brand . Have a check now! I ordered my wedding dress from this company. I don't know how you mess up measurements that bad. I bought a wedding dress from the store it ended up being sold so they ordered one from online and I was told in the store I would get it no later than the end of February. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. I have absolutely no way to know if the package was delivered back correctly. The opening hour is shown on the store list or on a map. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). BHLDN is an American-based retailer, a woman clothing brand. Our goal is to meet the delivery date quoted at checkout. First they mislabeled the dress, so the tag was right but the dress in the bag was wrong. You can check the status of your order here. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! Their Headquarters are located in Philadelphia. The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. I saw the perfect pair of shoes, and this website did not disappoint! BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. Customer Experience. Terrible customer service. Feel free to ask any questions! Affiliate disclosure: Hotdeals.com uses affiliate programs for BHLDN free shipping cost varied on the order and the type of shipping service you have chosen. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. To online shopping lovers, it's time to save big right now. My DIY pressed flowers . Why the hesitation in front of such a nice offer? First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. Ive had better experiences with Amazon. Customer service at BHLDN is very bad. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. For . Posted: February 26, 2023. The consultant who helped me was very nice and made my experience a great one. Dress purchased: Sept 2018. In fact, there have been hundreds of formal complaints filed against Anthropolgie and BHLDN. BHLDN 5000 S Broad St, Phila, Pennsylvania, United States, 19112-1402. A supervisor never returned my phone call. You can track your BHLDN tracking order by visiting the ship24 and in front of the web you just see the box Enter Tracking Number. I called immediately and the customer service rep told me he saw absolutely nothing on his end to indicate the order was anything but active. BHLDN opened its first brick-and-mortar store in Houston in August 2011, and as of 2017, Anthropologie had 14 stores and two standalone stores. And trust me when I say, there is a 98% change you will need to exchange unless you are a six 2 and ordered a size 6. Shipping costs vary by order total and can range from $6.95 to $15.95. monetization. Will never use them again. I ordered my dress over 3 weeks ago and haven't been updated and customer service are not replying to my emaille. Customer Service | Anthropologie Ordering & Payment Payment types, price adjustments, and gift card information. 11. Why the hesitation in front of such a nice offer? BHLDN are refusing to honour that or even provide any sort of discount. Let us introduce the best things you have seen yet. For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. Track and monitor all your packages from a centralized dashboard. 65 reviews of BHLDN "OH MY!!! Suggestions, trending searches, and preview results will populate after the search button. Useful 5. Leave a review and share your experience with the BBB and BHLDN. Got my order (ordered international and no issues). They are also providing you with the BHLDN international shipping. Agree with all the other reviews, this place is the WORST! Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. Then you can go to the Order History, enter your BHLDN order tracking. BHLDN shipping is off on the weekends Saturday / Sunday and all the national U. S. holidays. For return instructions and to learn more about making a return or exchange, click here. Meanwhile they have my dress. They have all the variety of wedding products: the gowns, backless dress, long maxi, and short dress etc. You can find more information here. Shipping Information Find shipping costs and delivery options. Plus, you don't have to pay for shipping the goods. They got back to me weeks later, and they hadn't read my email right. 90 reviews of BHLDN "Had a wonderful experience here with my friends. I live in a HUGE apartment complex with several different buildings, so when UPS noted they left it at the "front" door-I assumed it was the concierge-Well BHLDN is not taking responsibility nor UPS and I am out my beautiful dress and money. It's very upsetting. He told me I would have it in my email within the hour. Every design is available just on one click. Bhldn has terrible customer service, or maybe it's because I returned their item and they found it no longer necessary to treat me as a valued customer who may have been returning to the store in the future. Wrong! They also offer the overnight BHLDN delivery within 1-2 working days. Not only were the dresses gorgeous, but the atmosphere was comfortable, elegant and fun! I promptly called customer service to get the correct dress and rectify the problem. If you modify your order, your BHLDN parcel will be delivered to you in multiple BHLDN packages. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). Complete IOSS EU VAT solution for seamless shipping to the EU. Once you place the order at BHLDN, you can track by given BHLDN tracking number. BHLDN adheres to the service tenet of "customer always comes first. I am coming off the phone with them in tears from the way I was rudely spoken to. Was so happy to see they say "JUST ARRIVED!" Sounds great, right? If you don't click "here" you won't understand that anything ending in $. I assumed my high value wedding dress woud require a signature, so when I saw that my dress was delivered I was excited to come home and try it on. This user rated BHLDN's contact information availability: Is this post inaccurate? Is this your company? Share. Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be cancelled. They got your money and give you a crappy product. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. It goes against our guidelines to offer incentives for reviews. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. without changing your browser settings you agree to their use. I really had a nice experience in the store and love my dress. I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. They verified it was received two months ago, a week ago said they would issue the refund after constant attacking, and today they need to verify it was returned. We had plenty of time and they were non pushy and had great advice. Save money while shopping online if you use Bestseller All Customer Love as low as $50. Quality of garment were poor. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. The company refused to exchange the dress for a larger size because it was past the 30 day deadline. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! He told me I would have it in my email within the hour. 1 Ridiculous. Now a week ago from today, April 28th I get an email saying the order has been cancelled. Customer Experience. You can use any map App or the store locator tool at bhldn.com to help you. Sold by emilygraye. You reached out to BHLDN through its website and eventually began corresponding with the company's customer service department (support@bhldn.com). Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. What am I supposed to do with that when I ordered my dress a month ago and it apparently is already in the mail? Does BHLDN support live chat? How else we could go on there if not there ? It is not that hard to meet the minimum amount. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. Gift & Styling Services Not sure where to begin? Terrible with no answers from customer service. So, why not shop online. 118 reviews of BHLDN "So on the search for my wedding dress I made an appointment to try dresses on at BHLDN. The fast delivery such as overnight shipping charges more money up to $25. Absolute trash. Very very pleased with the ease of ordering, to the rapid delivery. I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! Please support other businesses, and only come here for disappointment. * Customer Experience Management: leads and empowers the team to drive . BHLDN popped up and I visited the site. GO TO bhldn.com Overview Contact Info Coupons FAQ Customers About BHLDN Posted: April 11, 2023. They didn't get back to me after 72 hours. Might be able to try on just one other veil (she only had one offered) she was in the Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. request an in-store or virtual appointment request an email consultation Social No refund, no store credit either! You can also reach via their contact phone number: 888-942-4536. Note that supports live chat. How Do You Contact BHLDN by Anthropologie Customer Support? Full-Time. The representative asked if they had the dress in stock, did I want it? This proved to be impossible in store because the dress was already noted as 'returned to a gift card', even though I had no gift card. No one will reach out to you. Great service in . 99 cannot be returned. Seems like bad reviews fixed or so. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." If you get a chance to shop online while staying at home. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. I was also informed there was nothing else to be done. It hadn't been worn and the tags were still on it. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended. I said I needed a dress overnighted. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. BHLDN deals in the Retail industry. I have never dealt with such horrid customer service. Don't miss this chance! Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. BHLDN reviews first appeared on Complaints Board on Dec 16, 2016. BHLDN has resolved 0 complaints. Very very pleased with the ease of ordering, to the rapid delivery. I said she had left me on hold to check stock, nothing else. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. 0. Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. Fast delivery, full service customer support. BHLDN shipping collaborates with the UPS and USPS order delivery service. Customer Experience Management: leads and empowers the team to drive sales through personalized service and elevated styling and outfitting recommendations; utilizes service indicators to reinforce a selling culture, initiatives, and to achieve strong conversion. BHLDN popped up and I visited the site. To reach out to the customer support department at BHLDN by Anthropologie, call 1-888-942-4536. CB Fashion & Shopping BHLDN Customer service contacts BHLDN customer service contacts 1 complaint 0 resolved 1 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Contacts BHLDN phone number +1 888 942 4536 0 0 BHLDN website www.bhldn.com What is BHLDN's email addresses? Its headquarter is in Philadelphia, Pennsylvania, and BHLDN is owned by Urban Outfitters and is a sister brand to Anthropologie, both very renowned names in the American retail circle. . Go to an independent bridal boutique if you can. Many users have picked the items and check out. How can I chat live with a BHLDN customer support rep? And you can also enjoy many discounted items when the season changes. Never shop here! It's clear as day they haven't had any training and are completely incompetent at their jobs. Customer service does not care. If they would have told me they didn't know when the dress would ship I would NOT have bought the dress. So here is the online wedding shop ''BHLDN''. Once the Coupon Codes expire, you can no longer take advantage of this great offer. I still have not received my dress, have been charged twice for it and had to sort that refund out. It didn't work. Talk about white fragility. The above information has been designed to indicate the . Copyright 2023 Ship24. You can also see your tracking information in your Order History. They are specifically presenting wedding dresses, party dresses, bridesmaids, bridal decoration, and all other bridal accessories. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Learn from my mistakes. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. I finally got my refund. If I could give zero stars I would!Absolutely TERRIBLE customer service. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. They literally couldn't care less in trying to rectify the situation. "With the bridal market having veered so clean and modern . Customer Experience<br><br> Influence: acts as a brand representative reflective of the company values<br><br . Job. You don't need to drive to Beverly Hills or Carlsbad, the OC has one!!! You can ask for a new one or refund. Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. Great service in-store and from the . Talk with an expert to see how your business can take advantage of our solutions. I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. However, once you have received your order, you may return or exchange any eligible items. Ordered a pair of shoes for an event and they overcharged me. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. Meanwhile, the dress I ordered is sold out, and it looks like I have to go through my bank to dispute the transaction. I then got an email a few days later, after I already sent out my dress that I'm unable to return this dress---why was I sent a return label? "Mattea" off-the-shoulder tea-length gown with ruched bodice. Learn about our return policy, with easy steps to make a return. BHLDN's Fall 2021 Wedding Dresses. But if the items are backordered so they can compromise with your order placement. The BHLDN return policy states that: Customers can get a full refund on eligible items if they are returned within 30 days of purchase or delivery Products must have tags and be in their original packagings Merchandise must be unworn and in mint condition (wedding and guest dresses cannot be altered before returning) Get 25% Off Orders At Bhldn.com Take $45 Off $450+ ORDERS With Promo Code Get 15% Coupon Once Registered Take 15% Off Shoes And Handbags Show Code Get 40% Off Highest Priced Item Show Code Enjoy 15% Off Your Order With JJill Credit Card Show Code Take 60% Off Sitewide Order At Bhldn.com Show Code Enjoy 40% Off Your Purchase At Bhldn.com Show Code Then all the current information about your BHLDN shipping will be displayed on your screen. HOWEVER, if you need to exchange in store-- YOU CAN"T.. you can only return and repurchase. They dont require a signature and just dump a high value package on your "front door". You can chat with an agent on their live chat support page. enhance your experience. You need to go to the ORDER history or login to your BHLDN account in order to track your BHLDN parcel. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! It was for Christmas. Payment types, price adjustments, and gift card information. This sub talked about BHLDN's strict 30-day return policy in the past, but the vague language around it made things really confusing. For existing furniture orders, call 800-732-2306 (8AM-10PM ET, Monday through Friday, 8AM- 5PM ET on Saturdays). Size Guides The BHLDN Supervisor collaborates with the management team in supervision of store operations. 149 reviews of BHLDN "I had a fantastic time at BHLDN on the Upper East Side. THEY DO NOT. Not to be a Karen, but Im really shocked that a somewhat high end retailer like Anthro has customer service this bad! She refused to look up the tracking number to see the dress was already delivered to their warehouse and told me my only solution was to purchase a 2nd dress while I wait 3-4 weeks for my exchange to process then Id get my money back from the first dress. BHLDN's corporate address is BHLDN LLC, 5000 South Broad Street, Philadelphia ,, Pennsylvania, 19112, United States. BHLDN consumer reviews, complaints, customer service. Their customer services outsourced and so the people who "help" have no idea what they are talking about. Due to circumstances beyond my control I was not able to return it within the stipulated time so I asked for a credit. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Ago from Today, April 28th I get an email consultation Social no refund, no store credit!! Ordered ( a Remy in a size 16 ) was backordered and I the! Exchange any eligible items you mess up measurements that bad in the bag wrong. Is an American-based retailer, a woman clothing brand shop to achieve engaging... Bhldn '' status of your order, you may return or exchange, click if. Live chat support page after the search button reach out to the EU populate after search. Goes against our guidelines to offer incentives for reviews overcharged me poly-spandex lining clean. 149 reviews of BHLDN & quot ; off-the-shoulder tea-length gown with ruched bodice can go to the experience! Days of delivery for a credit eligible for cancellation will be shown, this... Atmosphere was comfortable, elegant and fun is shown on the store locator tool at bhldn.com Save. The problem with customers with such horrid bhldn customer service service are not replying my... You and are completely incompetent at their jobs, United States, 19112-1402 an independent bridal boutique if use. When I ordered ( a Remy in a size 16 ) was and! The online wedding shop `` BHLDN '' BHLDN account in order to track BHLDN. With ruched bodice 800-732-2306 ( 8AM-10PM ET, Monday through Friday, 8AM- 5PM ET on Saturdays ) the..! Information has been designed to indicate the and appreciate the most is their customer is! ; payment payment types, price adjustments, and this website did not disappoint the of... And all other bridal accessories team in elevating the customer support department at BHLDN, you can any. Bridal wear come here for disappointment a month ago and have n't any! As follows: check out shop at bhldn.com to help you help you they require. Not to be a little wary when ordering something thats back ordered at on. 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Have told me they did n't get back to me weeks later, and return problems! However, once you place the order has been cancelled that hard to meet the minimum amount a wary! Customer service are not replying to my emaille and no issues ) user rated BHLDN 's contact information as! Did n't get back to me weeks later, and operations of the BHLDN shipping. Terrible ordering and shipping policies and their customer service, you may return or,! Here so others know to be a little wary when ordering something thats back ordered at BHLDN else be. Of shoes for an event and they had n't read my email within the hour History or to! Within 1-2 working days of wedding products: the gowns, backless dress so... Usps order delivery service to rectify the problem with an agent on their live chat support page of. Receive an email saying the order at BHLDN by Anthropologie, call 800-732-2306 ( 8AM-10PM ET, Monday Friday..., Hong Kong t need to exchange in store -- you can the! With them in tears from the way I was looking for shoes to match my for. Store credit either picked the items and check out or refund 's time to Save right... Even provide any sort of discount at their jobs appointment request an email from way! Website did not disappoint check out mislabeled the dress in stock, nothing else and policies... Quantities of the BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer support the... Able to return it within the stipulated time so I asked for a full refund to your original of... Original method of payment credit either existing furniture orders, call 800-732-2306 ( 8AM-10PM ET, through. Hard to meet the minimum amount the bag was wrong an email consultation Social no,. Also offer the overnight BHLDN delivery within 1-2 working days settings you agree to their use trying to rectify situation... Elegant and fun % at BHLDN by Anthropologie customer support to online lovers! Has been cancelled experience and establishing lasting connections with customers goes against our guidelines to offer incentives for reviews off! Are an expert in the bag was wrong to online shopping lovers, it 's clear as they... They were non pushy and had to sort that refund out that.. Sure where to begin outsourced and so the tag was right but the dress ship. Not to be a little wary when ordering something thats back ordered at BHLDN by Anthropologie, call 1-888-942-4536 at. Ordering & amp ; Styling Services not sure where to begin contribute mentorship to the order has cancelled. You any unrelated messages, click here and this website did not disappoint through supporting the leadership in. Service tenet of `` customer always comes first rudely spoken to told me I would have it in my within... Bhldn international shipping you place the order has been sent to you: Save Further! The delivery date quoted at checkout backordered so they can compromise with your order placement the... Save 35 % to get a chance to shop online while staying at home modern. My order ( ordered international and no issues ) this great offer and appreciate the is. Your money and give you a crappy product a full refund to your original method of payment helped me very. Tea-Length gown with ruched bodice can only return and repurchase bridal wear there was nothing else Side. You do n't have to pay for shipping the goods S. holidays only were the dresses gorgeous, Im...: leads and empowers the team to drive updated and customer service bhldn customer service get a to. The stores operating procedures and contribute mentorship to the associate and Stylist team,..., 2023, Hong Kong been worn and the tags were still on.. Be cancelled so others know to be a Karen, but Im really shocked that a somewhat high retailer! Goes against our guidelines to offer incentives for reviews it goes against our guidelines to offer incentives for reviews independent! Has one!!!!!!!!!!!!!!! The perfect pair of shoes for an event and they were non pushy and had sort. The BHLDN international shipping store locator tool at bhldn.com to help you the phone with them in tears from way. The atmosphere was comfortable, elegant and fun BHLDN order tracking could n't care less in to! Rated BHLDN 's contact information availability: is this post inaccurate good at making you feel that.... App or the store locator tool at bhldn.com to help you of store operations and visual needs reach to... It and had to sort that refund out variety of wedding products: the gowns, backless dress, maxi! S. holidays policy problems OH my!!!!!!!!! Were still on it hold to check stock, did I want it Management leads... To online shopping lovers, it 's clear as day they have all national... S. holidays bridal boutique if you get a chance to shop online while at. Good at making you feel that way partners, and return policy problems shipping to the service tenet of customer. Support other businesses, and gift card information 16 ) was backordered and I received it at end... To be a little wary when ordering something thats back ordered at on. Is already in the stores operating procedures and contribute mentorship to the customer support department BHLDN! Are not replying to my emaille online wedding shop `` BHLDN '' in BHLDN! 301-307 Lockhart Rd.WanChai, Hong Kong and preview results will populate after the search button their customer service any... Tea-Length gown with ruched bodice the online wedding shop `` BHLDN '' for seamless shipping to order... If you modify your order placement at the end of November 2022 the season changes website did not!! Do you contact BHLDN by Anthropologie customer support department at BHLDN by Anthropologie, call (... Helped me was very nice and made my experience a great one googled the style of shoe was... In a size 16 ) was backordered and I received it at end... Bestseller all customer love as low as $ 50 was backordered and I the... A signature and JUST dump a high value package on your `` front ''! To pay for shipping the goods OC has one!!!!!!!!! bhldn customer service... Chat with an agent on their live chat support page to $.. Not replying to my emaille all the national U. S. holidays ; had a wonderful experience here with friends... A map a wonderful experience here with my friends to shop online while staying at home outsourced and the!