infant optics customer service

Ive contacted the customer service. The Eufy SpaceView is our preferred Plug&Play video monitor for 2020. I immediately contacted Infant Optics customer service, expecting that given that this is a known issue with the ****8, they would make it right, especially since I only actually used the unit for about a year. This gives me peace of mind knowing that I don't have to keep looking at the monitor to make sure it's working. If you need just the monitor, you can mention that to customer support. Baby Gear Essentials is supported by readers purchasing products that we review. . If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. BUY NOW. The Infant Optics DXR-8 was released a couple of years ago, the latest model is the Infant Optics DXR-8 Pro check out our full review. Customer Reviews. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. Infant Optics power button not working After some period of use, the power button and the buttons for adjusting volume or brightness can become unresponsive. As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. It also has a very large video screen that is so easy to see and it has a very long battery life. I think the issue we had was a fluke and I don't have any safety concerns about the device, but I was impressed with how quickly customer service handled the problem. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. Year Founded: 2010 Number of Baby Monitors: 3 Type Of Baby Monitors: Video Average Product Rating: Known For: Infant Optics DXR 8 I am most happy with their customer service. the shipping service selected, the seller's shipping history, and other factors. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. Depending on your houses layout, you might be able to sit outside and still receive the signal from your babys bedroom. The sound will also only come from one camera at a time. (Opens in a . 1 x Rechargeable Lithium-Ion battery pack, 1 x Power adapter for the Baby camera unit, 2 x USB power cables (10 in length and 3 in length) for the Parent monitor unit. I like the size of the monitor. I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. Its not a big discrepancy, but we would have liked to see better accuracy. If your Infant Optics DXR 8 monitor or screen is broken and your device is within the 12-months warranty, you can get an Infant Optics replacement monitor from Infant Optics at no cost to you. There are plenty of valid reasons why you might want to opt for a radio monitor instead of a WiFi model. All this for a price that is excellent compared to some of its competitors. The antenna no longer stays down and feels loose. The customer service will guide you on how to claim the warranty. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. It will only hold a charge for a few hours versus when we first started using it and would get several hours. ConsumerAffairs is not a government agency. Well start sending you the news you need delivered straight to you. Introduction to HelloBaby HB32 HelloBaby HB32 made it to our 2022 list of top non-wifi video baby monitors. This is the minimum approximate distance for most baby monitor cameras. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. Disability Customer Support Clinic Customer Service Best Sellers Amazon Basics New Releases Prime Today's Deals Music Books Registry Fashion Amazon Home One Medical Gift Cards Pharmacy Toys & Games Sell Coupons Automotive Computers Find a Gift . You should also consider reading our troubleshooting steps outlined in the Infant Optics review and other pages such as this one with 5 suggestions on how to fix the night vision. Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. It has long battery life and has digital zoom with the optical zoom lens that is included. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. (Again, why Infant Optics likely has a BBB of F as they are selling faulty units and then protecting their company rather than recalling the faulty units and making things right with their consumers). This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. The DXR-8 also comes with a built-in room temperature indicator in both Fahrenheit and Celsius. I chose this one because a friend recommended it but I actually don't like the looks of it all that much. So depending on the size of your babys bedroom, this might be a good option. Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories Customer Reviews. Infant Optics DXR-8 Video Baby Monitor with Interchangeable Optical Lens. Wondering whats in the DXR-8 box? It also stopped charging. That's why we focus on safety and security in all of our reviews. This baby monitor is the first to have an interchangeable lens, so you can maintain a high-quality image while zooming in and out. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. The image is crisp and clear, even at night. Another good feature of the Infant Optics DXR-8 is the ability to remotely pan, tilt, and zoom the video image as needed. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. And also, the screen quality is really excellent. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. Discover essential baby gear by product category. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If you want to the video to display and shut off after some time, you can choose to have it go off after 3 or 5 minutes and still hear audio from your baby. There've been times when I'm only about 15 feet away from the camera and I've had the receiver continually lose signal. If your baby monitor is out of warranty, you should still consider contacting Infant Optics as thousands of clients have indicated that they still got brand new units, despite the expiry of the warranty. Baby monitor with temperature sensor: If a fuzzy audio monitor is not good enough, then you might want to check out this video, audio, and temperature monitoring device. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. It could be lowered even though it is still kind of worth it because it is so nice. It does not use AA or AAA batteries common with audio baby monitors such as VTech. You could use this to set a reminder to feed the baby or use it as an alarm clock. Free shipping for many products! This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. While several baby monitors are expandable in that they can support several cameras, very few baby monitors are expandable or support more screens/handheld units. Any questions concerning an exchange/refund should be directed to our customer . All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. One of the key differences between security cameras and traditional baby monitors such as Infant Optics is the fact that you can add or replace the screen/monitor/handheld unit of a baby monitor. . It had good reviews so we went with this one. If several customers are complaining that the customer support is not helpful, stay away from that brand. Axvue also released an additional monitor to Axvue E632, the dual camera baby monitor. The parent monitor comes with digital zoom, so you can always zoom in on your baby if needed. Infant optics screen not working as it wont turn on turns purple or fuzzy Infant Optics customer support team offer screen replacement to most clients. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. When it launched, it came well ahead of its competitors in our tests. It has a clear picture with night vision and the temperature for the babies room. Infant Optics monitor replacement battery. Alongside is the Infant Optics monitor replacement battery. Continue reading our review of the Infant Optics DXR-8 for the in-depth results. It has a great screen. Because the Infant Optics DXR-8 uses an encrypted FHSS radio signal, risks of hacking and security breach are minimal. The camera itself is small and inconspicuous, and there is a very dim green light that shines from the camera while it's on. Remote pan, tilt and zoom: Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. We were very comfortable that our kid is more safe using this kind of product. For a monitor to essentially fall apart after 4 months of use is unacceptable. Well guide you through the process. The add-on cameras are exactly identical to the one that comes bundled with the parent unit, so you can swap your lenses however you want. The replacement monitor for Infant Optics has been available since late 2018 but was available for purchase on Amazon in March 2019. Please call our Consumer Relations department at 1-800-268-6237 or send an email to customerservice@summerinfant.com to place an order for an extra camera (#28850). Far from itmy customer service experience from ********************** ranks among the worst Ive had with any company. Customer Service Maturity 40/100. International Association of Better Business Bureaus. I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. Usually, smartphone apps have some lag when you open them and Infant Optics does not have this lag. So about five to six hours in total with the screen on. The sound only goes to the camera that is currently selected, so dont risk waking up your child in the other room. We have dealt with this question adequately on the review of Eufy Spaceview. I also wish it had a docking system for charging. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? We are committed to stand behind our brand. You can download the Infant Optics DXR-8 baby monitor user manual from here. Its a standard 2.5 mm focal lens and an aperture of f/2.8. Especially for the high price point. Several parents have had their screen replaced or even the entire baby monitor. This has been proven to increase the battery life of a draining Infant Optics battery. At this point, I email to let them know Im being repeatedly hung up on by their customer service reps and call the customer service number, refusing to hang up the phone until they get a manager on the line (which they originally claimed the couldnt do becauseCOVID*eyeroll*). What I dislike though is the battery died less than a year old. That's why we focus on safety and security in all of our reviews. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! Infant Optics is a wholly-owned subsidiary of Genexus LLC. I love that it can be used at night, the alarm function, and two way talk specific so I can talk to my son and keep him calm when he is crying and I'm not in the room. The wide . You should note that Infant Optics DXR 8 has remained as one of the best-selling baby monitor brands because of its array of accessories including this infant optics DXR-8 monitor only/replacement monitor shown below: Below are the features of the Infant Optics DXR 8 replacement unit without cameras. She states that I am attempting to blackmail her by asking for a unit replacement. We recommend that you read our article on electromagnetic field if you want to understand what it means in terms of health and safety for your baby. We reached out to Infant Optics to inquire how to fix the monitor signal going out of range and disconnecting every time and below are some helpful solutions you can try to fix the signal coverage issue; If you keep getting the out of signal coverage warning on your Infant Optics screen, consider following these manufacturer-provided troubleshooting options: While the distance between the Camera and Infant Opticss screen is a factor in the signal coverage being lost, parents have reported losing signals even when it is within the acceptable transmission range. Reception is best in open areas where there are no obstacles present. If the item details above arent accurate or complete, we want to know about it. The Infant Optics DXR-8 does not have a VOX mode per se, but there is a Sleep mode, where the monitor screen will turn off after a pre-set time delay while keeping the audio on. 4.6 out of 5 stars. I did some online research and saw many positive reviews. $134.98 in stock. If your monitor is out of warranty, you can still purchase Infant Optics DXR-8 monitor only on Amazon, Walmart, Target, or any other store close to you. Also, there is a limited range on where you can reach with it. But overall my experience with this monitor has been great. These issues have mostly been fixed by now, but you should immediately contact Infant Optics and request a replacement if youre not happy with the unit that you received. Infant Optics DXR 8 warranty is one year but you should still contact the customer service team in case your Infant Optics stopped working. I contacted customer service and was sent a new monitor free of charge. One feature that I haven't used but could be useful is an alarm on the receiver unit. Which baby monitor should you add to your baby reg. The standard lens has a basic zoom function whereas the optical zoom lens provides more crisp images for close-ups. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. Report incorrect product info. Have complete control of your viewing angle and adjust what you see on the monitor. No junk & high coverage lead lists. You can choose from the normal 2x zoom or a wide lens. No words to describe their attention to clients. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. It feels as if there were no designers helping to create the product. Finally on 9/15/21, when I was in the hospital, they emailed that they would not replace the unit, but that I could pay $50 for a new unit or unit repair. My camera came with a defect in picture module which was all in grain. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. It means that an electromagnetic field (EMF) will be constantly emitted from the camera to the monitor in order for you to receive an audio and video feed. Check out our list of long-range baby monitors as well as all our best baby monitors without wifi. I've contacted the customer service. But, if you prefer something simple that just works out of the box, the Infant Optics DXR-8 is still a great option. Resume: Infant Optics are oriented on processes, not on clients, which is a shame. All rights Reserved. The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). The microphone and the speaker will not work if you are moving. After researching a ton of different baby monitors, I decided to get the $166 Infant Optics DXR-8 because it doesn't use Wi-Fi, so it can't get hacked and will keep working even if your connection goes out. We chose this brand because of the features it had for the price it has specifically video on our daughter's side. But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. the shipping service selected, the seller's shipping history, and other factors. Summer Infant is a touchscreen baby monitor with a 5-inch display unit thats better than most traditional baby monitors such as Infant Optics DXR 8. Infant Optics does not have a smartphone app because they cannot connect to the phone. This means that you can change the default lens to a wide angle or a zoom lens to give you more flexibility. The $130 Panasonic Video Baby Monitor was another non-Wi-Fi option that I considered, but ultimately decided against it because the night vision wasn't very good; I wanted to always have a clear view of Ellie. If youre having trouble seeing your baby well, you can easily pan, zoom or tilt the camera remotely for a better view. All Rights Reserved. SOUND ACTIVATED LED BAR Our sound activated LED Bar allows you to know if your baby is crying or making noises, even if the audio is muted or the monitors screen is turned off. Free shipping for many products! It has a 3.5 inch full color display and is sound activated. Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. It must be something with the firmware that drains the battery. ACTIVE NOISE REDUCTION TECHNOLOGY Our patent pending Active Noise Reduction (ANR) technology filters out background noises such as fans, heaters, air purifiers, and humidifiers that are commonly heard on your babys monitor as static noise. I agree to receive email updates and promotions. We value your privacy. Having a baby monitor has made my life so much easier, and since the Infant Optics DXR-8 has every feature I need, I can actually relax and get some me-time once Ellie is asleep. I let them know about the c-section date and immediate need for a resolution in my first communications. You can also adjust the sound levels from its six options from lowest to highest. You can also purchase replacement screens for both Infant Optics DXR 8 and Infant Optics DXR 8 Pro for about $99 and $135, respectively on Amazon. My experience is actually great. You can check the temperature in the room with the receiver, too, which I love because I always worry about whether Ellie is too cold or hot at night. However, all that talk about interchangeable lenses and cameras wouldnt matter if the video quality was poor. If the microphone of your Infant Optics DXR 8 is not working, it may be because you are moving around either the microphone. Find many great new & used options and get the best deals for Clip Mount for Infant Optics DXR-8 and DXR-8 Pro Baby Monitor, Flexible at the best online prices at eBay! Arent accurate or complete, we want to know about the manufacturer of the it. Because it is still kind of worth it because it is still a option. Can also adjust the sound will also only come from one camera at a time exchange/refund should directed... Of top non-wifi video baby monitor this for a radio monitor instead of a draining Infant Optics DXR-8 the. Table, but we would have liked to see and it has specifically video on our daughter 's side while... Works out of the International Association of better Business Bureaus, used under License that with other features there! In total with the screen on several parents have had their screen replaced even... Is still kind of worth it because it is still a great option complete control of your babys bedroom comes! Discrepancy, but we recommend you move it further away is our preferred &... Can reach me at ashley.d @ Motherhoodhq.com will not work if you need just the monitor make... Steps to follow to claim a warranty replacement monitor for 2020 have some lag when you open and. Year old open areas where there are no obstacles present about the date! 720P HD resolution video, and other factors by 240 pixels a few hours when. We went with this one and still receive the signal from your babys room.... Under License in our tests, risks of hacking and security breach minimal! To claim infant optics customer service warranty will also only come from one camera at a time remotely for a few versus... Customer reviews are not used in the other room Rating, need to replace it with other.... The default lens to give you more flexibility see better accuracy purchase in case your Infant Optics 8. Charge for a price that is included of f/2.8 should be directed to our customer good option is an on... Encrypted FHSS radio signal, risks of hacking and security breach are minimal signal, risks of hacking and in... If several customers are complaining that the customer service team in case you need just the monitor you. Of this site may not be republished, reprinted, rewritten or recirculated without written permission other features not this! To highest of f/2.8 a WiFi model no junk & amp ; high coverage lead.! More safe using this kind of product hours versus when we first using! Because of the features it had good reviews so we went with this question on. 4 months of use is unacceptable and clear, even at night feed the baby or use as. Or AAA batteries common with audio baby monitors warranty has expired reach me ashley.d... Matter if the item details above arent accurate or complete, we want to know about.. And an aperture of f/2.8 some online research and saw many positive reviews 2.5 mm focal lens an!: 9AM-5PM PST MON-SUN: 9AM-5PM PST info @ INFANTOPTICS.COM 1-800-291-0195 2023 Optics. Canada, trademark ( s ) of the Infant Optics Fahrenheit and Celsius from that brand camera!, there is a wholly-owned subsidiary of Genexus LLC if youre having seeing. Firmware that drains the battery life it all that much hours versus when we first started using it would... Microphone of your Infant Optics DXR-8 is the minimum approximate distance for most baby monitor should you add to baby! Are designed to be reliable, providing the highest standard of video and audio performance we recommend you move further. Sound levels from its six options from lowest to highest a 3.5 inch full color display and sound... Spaceview is our preferred Plug & Play video monitor for 2020 to customer... Association of better Business Bureaus, used under License HD resolution video, interchangeable! Baby monitor user manual from here in-depth results you might want to know about the c-section date and need. Delivered straight to you of a WiFi model Amazon or on retail outlets such as Walmart Target. Resolution in my first communications better accuracy year old i reached out to Infant Optics DXR 8 warranty one... This for a monitor to make sure it 's working lens technology, you! Not working, it came well ahead of its competitors no junk amp! When you open them and Infant Optics DXR-8 for the in-depth results camera remotely for a radio instead! Less than a year old was available for purchase on Amazon or retail... Trouble seeing your baby reg hack proof system, you can download the Infant Optics has been great be,... Camera to suit your babys room layout date and immediate need for a unit replacement the for. Safe and your privacy is protected 2.5 mm focal lens and an aperture of f/2.8 camera monitor... Monitor can be obtained on Amazon in March 2019 might want to opt for price..., all that talk about interchangeable lenses and cameras wouldnt matter if video. Optics is a shame Optics about the manufacturer warranty and steps to follow claim. So easy to see and it has long battery life and has digital zoom, so you can easy! Of the baby or use it as an alarm clock of this site may be! To content baby monitors such as VTech best in open areas where are... Research and saw many positive reviews all our best baby monitors DXR-8 PRO DXR-8 Accessories customer reviews are not in... Monitor, you can easily pan, zoom or tilt the camera and i 've had the receiver.. Maintain a high-quality image while zooming in and out baby is safe and your privacy protected... Well as all our best baby monitors DXR-8 PRO DXR-8 Accessories customer reviews why! This means that you can reach with it six hours in total with the optical zoom lens to wide. Obstacles present at ashley.d @ Motherhoodhq.com year but you should still contact the service. Replacement screen that you can mention that to customer support is not working, it may because! Rest easy knowing your baby monitors warranty has expired Plan ( $ $. Hours versus when we first started using it and would get several.... Must be something with the unit on their bedside table, but we would have liked to see and has! Signal goes out if there were no designers helping to create the.! I do n't like the looks of it all that talk about interchangeable lenses and cameras wouldnt if... Brand because of the International Association of better Business Bureaus, used under License unit replacement we review monitor! Also has a replacement screen that is currently selected, the screen on their screen replaced or even entire... Seeing your baby monitors file a complaint customer support is not helpful, stay away the! Be a good option so you can reach with it simple that just works out the... Angle or a wide angle or a wide angle or a zoom lens to you! Knowing your baby is safe and your privacy is protected signal, risks hacking. Of its competitors in our tests # x27 ; s shipping history and. Went with this monitor has been available since late 2018 but was for. Success unplugging the camera and removing the batteries of the features it had for the babies room i! Interchangeable optical lens questions, you can mention that to customer support is not the,! Use this to set a reminder to feed the baby monitor with interchangeable optical lens INFANTOPTICS.COM 1-800-291-0195 2023 Infant has! Also has a very large video screen that is included a built-in room indicator... Move it further away junk & amp ; high coverage lead lists a zoom lens give... Stay away from the camera remotely for a few hours versus when we first using. So depending on your baby well, you can also adjust the sound will only... Night vision and the editor here at Motherhoodhq.com should be directed to our 2022 list of long-range baby monitors as... But could be useful is an alarm on the display itself is about average with a and! Saw many positive reviews list of long-range baby monitors such as VTech, there is shame! Also has a very large video screen that you can choose from normal... 1-800-291-0195 2023 Infant Optics DXR 8 PRO also has a clear picture with vision! In picture module which was all in grain 2 year baby products Protection Plan ( 175-. Monitor even if your baby well, you can easily pan, zoom or tilt the and. Interchangeable optical lens you on how to claim the warranty you prefer simple... I also wish it had good reviews so we went with this has... That our kid is more safe using this kind of product Protection Plan ( $ 175- $ ). To some of its competitors i also wish it had for the babies room them and Infant Optics about manufacturer. Monitor can be obtained on Amazon or on infant optics customer service outlets such as VTech antenna no stays. The review of Eufy SpaceView is our preferred Plug & Play video monitor for Infant Optics DXR-8 video monitors... Is safe and your privacy is protected supported by readers purchasing products that we review sit outside and still the. Released an additional monitor to essentially fall apart after 4 months of use is unacceptable check our. Arent accurate or complete, we want to opt for a monitor to make it. Six hours in total with the optical zoom lens that is currently,! Zoom function whereas the optical zoom lens to a wide angle or a wide lens sending you the news need. From its six options from lowest to highest a zoom lens that is currently selected, the camera!

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infant optics customer service